NEWS & PRESS RELEASES
RealTime overhaul for Capita Insurance Services
--ITC have today announced that they are moving into the second phase of IT reorganisation and overhaul at Capita Insurance Service’s key UK offices. This project facilitates Capita’s continued high-profile growth , providing the critical element of communication between Capita’s offices and business units throughout the UK.
Employing over 3,000 professionals throughout the UK, and managing over 1.5 million insurance claims each year, Capita Insurance Services is the UK’s leading provider of outsourced business support services to all UK insurers, major financial and affinity groups.
Capita selected ITC in early 2001 following a competitive bidding process. Since this time, ITC have successfully completed structured cabling installations and WAN provisions at Capita’s London, Redhill, Reading, Gloucester and Sittingbourne offices. All installations have been supported by a 25-year warranty program for total quality assurance.
Due to Capita’s rapid growth, ITC’s approach to this project needed to be flexible at both the design and installation stages. As Mark Briggs, Facilities Manager, Capita Insurance Services, explains, “Capita are continuously acquiring and consolidating various business units throughout the UK. This requires architecture that can meet the demands of continuous change and IT amalgamation for the foreseeable future. ITC are able to meet these demands, working seamlessly around our timescales, demonstrating the flexibility and foresight to provide a manageable, cost effective solution.”
With the expanding network becoming ever more complex, the emphasis on future manageability from Capita’s HQ has become essential. To address this need, a relatively new cabling solution known as Intelligent Patching was recommended and installed. As Dave Bonney, infrastructure manager at ITC, explains, “Deploying Molex’s RealTime Intelligent Patching will allow Capita to effectively handle consistent moves, adds and changes (MACs) brought by their expansion. This technology creates a much more manageable platform for long-term controllable operations.”
Completion of Phase 2, which included installations and overhauls at six other sites was completed in late autumn 2003.