VOICE & IP TELEPHONY

Integrated Telephone Systems

ITC can offer a fully independent consulting service for all your telecommunications requirements. We have industry and manufacturer accredited installation
and maintenance engineers who can deliver the very highest levels
of service and support.

From initial "scope of requirement" through to project management, installation,
end user training and on going support, ITC is perfectly positioned to handle
your voice requirements.

Systems and Solutions:
  • "Traditional" PABX Telephone Systems
  • VoIP Telephone Systems
  • Converged Voice / Data Systems
  • CTI (Computer / Telephony Integration)
  • Call Centre Systems
  • Least Cost Routing (LCR)
  • Telephone Line Installation Project Management
  • Telephone Systems Maintenance / Bespoke SLA’s
  • Project Management
  • Relocation Services
  • Moves / Adds / Changes
  • Dealer Boards
  • Voice Recording
  • Unified Messaging

The single most critical reason clients choose ITC to supply, install and maintain
their telephone system is support. Whether it's during the planning phase, end user training, or on going support and maintenance, our engineer's “whatever it takes” attitude to getting the job done is the difference and what keeps our clients
totally satisfied.

Converged networks can play a critical part in helping a company identify new ways
to generate revenue, reduce costs, increase organizational flexibility, and generate
a sustainable competitive advantage. The business applications deployed on converged networks can provide immediate ways to increase personal and workgroup productivity, whilst enhancing customer care and responsiveness.

The technology and tools for companies to converge their networks now exists, providing reliability and Quality of Service guarantees able to support mission critical communications.

With over 73 percent of Global 2000 enterprises already migrating to a converged network or planning to do so within the next one to two years (META Group), convergence has progressed to the point that most organizations should seriously evaluate its role in the future of their networks.

Converged Network Benefits
  • Provides an integrated IP environment - preserving existing and future investment
    Through a cost effective and timely migration strategy in-line with your existing upgrade/replacement timescales
  • Reduces operational costs
    Offering simplified administration brought by IP, consolidation of IT skill sets, and elimination of multiple infrastructure sets
  • Decreases Telecommunication charges
    Dramatically reducing voice charges through better utilisation of existing data communication lines
  • Provides guaranteed QoS and assured reliability
    Offering simplified architecture, and network-wide QoS industry standard compliance for Voice, Video and Data management (including H.323 and SIP)
  • Supports leading-edge applications for increased productivity
    Through collaboration tools such as unified messaging, “find me/follow me” technology and viable video conferencing to ALL – accelerating the decision making process and time to market
  • Reduces application costs through centralised call processing and hosting
    Offering branch offices and remote workers the same applications and services without additional multi-site investment, whilst giving greater network control. Converged networks also offer substantially simplified and faster integration of new services
  • Enhances customer service
    Improving the e-buying experience by integrating voice within Web services, increasing customer loyalty and likelihood of new sales

For FREE advice on how IP Telephony and converged networking can help your business, contact us now on 0800 107 7712, or email info@itc-connects.com
for a FREE Network Audit

Click here to download our Convergence Datasheet (PDF)

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